This Refund & Cancellation Policy applies to all services booked through YQBuddy.

Requesters may cancel a request before a Buddy accepts it without penalty.

If a Requester cancels after a Buddy has accepted:

• A cancellation fee may apply;
• Partial refunds may be issued depending on how far the Buddy has progressed with the request.

If a Buddy cancels after accepting a request:

• The Requester may receive a full refund;
• YQBuddy may assist in finding a replacement Buddy.

Repeated cancellations by Buddies may result in suspension.

Refunds may be considered where:

• The service was not provided;
• A Buddy failed to arrive;
• There was a verified technical or payment error.

Refunds are not guaranteed for:

• Delays caused by external factors;
• Changes made by the Requester;
• Situations outside YQBuddy’s reasonable control.

Approved refunds may take:

• 3–14 business days depending on the payment provider or bank.

Users may report disputes through support@yqbuddy.com within 7 days of the service date.

YQBuddy reserves the right to investigate and make the final decision regarding refunds.

Refund abuse, fraudulent claims, or chargeback abuse may result in:

• Account suspension;
• Permanent banning;
• Legal action where necessary.